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Head of Customer Success

Join a world class team on a mission to reinvent e-commerce and marketing
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APPRL is a fast-growing Stockholm-based technology company reinventing influencer marketing by allowing brands like H&M, Gina Tricot and Mulberry to track and optimise their influencer activities based or ROI through our state-of-the-art SaaS platform.  

Now, we’re scaling our Commercial team with a Head of Customer Success to support our growth goals as we expand into new markets.

The Head of Customer Success will be responsible for developing and executing the strategy for onboarding, retention and strengthening the relationship with brands and influencers, and managing the Customer Success team.  


Responsibilities

  • Develop and execute on strategies/initiatives to increase retention and activity level of brands, agencies and influencers
  • Develop and execute on strategies/initiatives to upsell brands
  • Automate processes and communication with clients to increase efficiency using Salesforce and other tools
  • Analysis, tracking, and evaluation of initiatives
  • Work closely with our product and data team to improve processes and include customer feedback into our product development
  • Day to day management of brands, agencies and influencers
  • Managing the Customer Success team


We believe you..

  • Have 2-3 years experience from a similar position at a SaaS and/or Enterprise software company
  • Are passionate about working in a fast-paced start-up environment
  • Love helping clients and optimising processes
  • Have previous experience from automating onboarding and retention of clients using CRM and potentially other systems (we use Salesforce)
  • Are fluent in English (read, speak, write)
  • Have the ability to work independently
  • Have excellent presentation skills
  • Have analytical skills and knowledge on how to follow up on results
  • Strong desire to achieve goals in a changing and challenging environment


What we can offer you

  • Being part of a fast-growing tech startup with global ambition, that already has footprints in Scandinavia, UK, France, Brazil and more
  • Being part of a fun, skilled & highly motivated 20 person team that brings experience from world leading companies & startups
  • We want to prioritise your own learning through feedback, tools, or whatever you need to accelerate your skills & career
  • Option program for all employees
  • An opportunity to shape your own career development. The more responsibility you want to take, the more you will get
  • Experience working with the latest, modern technology & tools
  • Probably the coolest office space in Stockholm at A House Stockholm

 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Stockholm

c/o A House, Östermalmsgatan 26A
114 26 Stockholm Directions hello@apprl.com +46765408080

What APPRL can offer you

APPRL is a fast-growing tech startup with global ambition, that already has footprints in Scandinavia, US, Brazil and beyond. When joining APPRL, you're joining an awesome team of engineers, innovators, creators and makers, that all work together to accomplish great things - and have lot's of fun on the way.

  • Be part of an awesome team

    In APPRL you'll be part of a fun, skilled & highly motivated team that brings experience from world leading companies & startups. Our team & advisors have previous experience from companies such as Soundcloud, DDB, Klarna, King, Google, H&M, Rebtel, LBi, TV4 and much more.

  • Develop your skills & your career

    The most important thing to help APPRL to succeed is to help our people to succeed. We will make sure that all our employees keep learning, develop their skills and careers using all available tools; constant feedback, setting a learning plan and other available tools.

  • Option program for all employees

    We want all our employees to get rewarded for their contribution to APPRL's success and therefore offers everyone in our team an option program.

  • Probably Stockholm's coolest office space

    APPRL is part of A House Stockholm, a coworking project under development where we share offices with innovative companies within tech, food, media & other creative industries and will have one of Stockholm's best restaurants opening up in early 2016...

Working at APPRL

We strongly believe in building things that are larger than the sum of its parts. Both tech- and personalitywise. If you have some passion besides work, tell us! We are a perfection-oriented company and the only way to accomplish that is through a diverse mash of people and experiences. We want you to teach us stuff we didn’t know before, just as much as the other way around.

Already working at APPRL?

Let’s recruit together and find your next colleague.

email
@apprl.com
  • Alexander Bertholds
  • Andreas Wiss
  • Astrid Bergholm
  • Caroline Bartholdi
  • Charlotte Ljungdahl
  • Fredrik Edin
  • Fredrik Isaksson
  • Guilherme Sanches
  • Gustav Gisseldahl
  • Jesper Åström
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